Privacy Policy

Last Updated: July, 2026

Introduction

Welcome to Tripping Vibe Digital Private Limited (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal information, your privacy rights, and how the law protects you.

Information We Collect

Personal Data

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: First name, last name, username, title
Contact Data: Billing address, email address, telephone numbers
Technical Data: IP address, browser type and version, location, operating system
Profile Data: Your preferences, feedback, and survey responses
Usage Data: Information about how you use our website and services
Marketing Data: Your preferences in receiving marketing from us

How We Collect Your Data

We collect data through:

Direct interactions
Automated technologies or interactions
Third parties or publicly available sources

How We Use Your Information

We will only use your personal data when legally permitted. Common uses include:

Providing our services
Managing your account
Sending marketing communications (with consent)
Improving our services
Complying with legal obligations

WhatsApp Marketing Data and Automation

We may use WhatsApp, including the WhatsApp Business Platform, to communicate with individuals who have contacted us, requested information, submitted an enquiry, become our clients, or expressly agreed to receive communications from us through WhatsApp.

Information We May Collect

When you communicate with us through WhatsApp, we may collect and process information such as:

Your name and WhatsApp-enabled mobile number;
Your profile name and other information made available through your WhatsApp account;
The content of messages, enquiries and responses exchanged with us;
Images, documents, audio files or other information voluntarily shared by you;
Your communication preferences, consent status and opt-out history;
Message delivery, read, response and interaction data;
Information relating to the services, products or campaigns in which you have expressed an interest; and
Technical identifiers or metadata provided through WhatsApp, Meta, our customer relationship management systems or authorised service providers.

How We Use WhatsApp Data

We may use WhatsApp-related information to:

Respond to enquiries and provide customer support;
Send requested information, quotations, proposals, service updates or appointment reminders;
Communicate with clients regarding ongoing projects, payments, deliverables and account-related matters;
Send promotional messages, offers, announcements or marketing content where you have provided the required consent;
Personalise communications based on your interests and previous interactions;
Maintain records of enquiries, consent, communications and customer-support activity;
Measure message delivery, engagement and campaign performance;
Prevent misuse, spam, fraud or unauthorised activity; and
Comply with legal, regulatory and contractual obligations.

Consent to WhatsApp Marketing

We will send marketing or promotional messages through WhatsApp only where we have a valid basis to do so, including where you have expressly opted in through our website, forms, advertisements, landing pages, events, written communications or another clear consent mechanism.

Providing your mobile number does not automatically mean that you have agreed to receive promotional WhatsApp messages unless the context clearly indicates that you are providing it for that purpose and the required consent has been obtained.

You may withdraw your consent at any time by replying with “STOP,” “UNSUBSCRIBE” or another clearly communicated opt-out request. You may also contact us using the details provided in this Privacy Policy.

After receiving an opt-out request, we will take reasonable steps to stop promotional WhatsApp communications. We may still send essential non-promotional messages where necessary to complete a requested service, respond to an active enquiry, fulfil a contract, provide important account information or comply with applicable law.

Automated WhatsApp Communications

We may use automated systems, chatbots, workflows, artificial intelligence tools and third-party software to manage or respond to WhatsApp communications. These systems may be used to:

Provide immediate responses to common enquiries;
Collect preliminary information about your requirements;
Route conversations to the appropriate team member;
Schedule follow-up messages or reminders;
Share information requested by you;
Categorise leads or customer enquiries;
Update customer relationship management records; and
Support marketing, customer service and campaign-management activities.

Automated responses may be generated using information you provide during the conversation. Where appropriate, you may request assistance from a human representative.

We do not intend to make decisions that produce significant legal or similarly substantial effects solely through automated WhatsApp processing without appropriate safeguards or human involvement.

WhatsApp Service Providers and Data Sharing

WhatsApp is a service provided by Meta. Your use of WhatsApp is also subject to WhatsApp’s and Meta’s own terms, privacy practices and data-processing arrangements.

We may use authorised technology providers, WhatsApp Business Solution Providers, cloud-hosting providers, customer relationship management platforms, chatbot providers, analytics tools and other service providers to manage WhatsApp communications and automation.

These providers may process information on our behalf only to the extent required to provide their services, subject to applicable contractual, confidentiality and data-protection obligations.

Where we manage WhatsApp marketing or automation campaigns on behalf of a client, the relevant client may determine the purposes and methods for which the information is used. In such cases, we may process the information as a service provider or data processor acting on the client’s documented instructions.

Data Retention and Security

We retain WhatsApp communications and associated information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and consent records, resolve disputes, provide services and comply with legal or contractual obligations.

Retention periods may vary depending on the nature of the communication, the relationship with the individual, client instructions and applicable legal requirements.

We implement reasonable administrative, organisational and technical safeguards to protect WhatsApp-related information. However, no messaging platform, internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and third parties who have a business need to know.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

Third-Party Links

Our website and communications may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use:

Essential Cookies: Required for the website to function
Analytical Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to track visitors across websites for marketing purposes

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Tripping Vibe Digital Private Limited

Registered Office: Q9, The Qbicals, 3rd Floor, Tapasya Corprate Heights, Sector 126, Noida, U.P. 201301

Email: hello@trippingvibe.digital

Phone: +91-8375011200

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

User Data Deletion

You may request the deletion of personal data that we hold about you, including information collected through our website, contact forms, customer relationship management systems, advertising campaigns, WhatsApp communications and automated messaging systems.

How to Submit a Deletion Request

You may submit a data-deletion request by contacting us through the email address or other contact details provided in the “Contact Us” section of this Privacy Policy.

To help us locate and securely delete the relevant information, your request should include:

Your full name;
The email address associated with your enquiry or account;
The mobile or WhatsApp number associated with your communications;
A brief description of the service, form, campaign or interaction through which your information was provided; and
Any other information reasonably necessary to identify the relevant records.

Please do not send passwords, payment-card details, government identification numbers or other unnecessary sensitive information as part of your request.

Identity Verification

Before processing a deletion request, we may take reasonable steps to verify your identity and confirm that you are authorised to make the request.

We may contact you through the email address or WhatsApp number associated with the relevant information. Where we cannot reasonably verify your identity or locate the requested records, we may ask for additional information or may be unable to complete the request.

WhatsApp Data Deletion

A request to delete WhatsApp-related data may include deletion of:

Your name and WhatsApp number from our marketing or customer-communication databases;
WhatsApp conversation records held within our systems;
Lead details collected through WhatsApp forms, advertisements, chatbots or automated workflows;
Tags, notes, preferences and customer relationship management records associated with your WhatsApp number;
Marketing consent and campaign-interaction data; and
Files, images or documents voluntarily shared through WhatsApp, where they are stored in systems under our control.

Deleting information from our systems does not automatically delete copies held independently by WhatsApp, Meta, your device, telecommunications providers or other third-party platforms. Requests concerning information controlled independently by such third parties must be submitted directly to the relevant provider.

Client-Controlled Data

Where we process personal data on behalf of a client as part of a marketing, advertising, WhatsApp automation or customer-communication service, the client may be the organisation responsible for deciding how that data is used.

In such cases, we may forward your deletion request to the relevant client, provide you with the client’s contact details where appropriate, or process the request in accordance with the client’s documented instructions.

We will not delete client-controlled data contrary to our contractual or legal obligations without appropriate authorisation from the relevant client.

Processing of Deletion Requests

After receiving and verifying a valid request, we will take reasonable steps to:

Identify the personal data covered by the request;
Delete or anonymise eligible information from active systems under our control;
Inform relevant service providers or authorised processors where reasonably necessary;
Remove your number from promotional WhatsApp communication lists; and
Confirm that the request has been completed or explain why certain information cannot be deleted.

We will process requests within the period required by applicable law. The time required may depend on the scope and complexity of the request, the systems involved and whether information is held by a client or third-party service provider.

Information We May Retain

Certain information may not be deleted immediately or may need to be retained where necessary to:

Comply with legal, tax, accounting or regulatory requirements;
Establish, exercise or defend legal claims;
Prevent fraud, misuse or security incidents;
Maintain evidence of consent withdrawal or marketing opt-out requests;
Enforce agreements or resolve disputes;
Complete an ongoing transaction or requested service; or
Protect the rights, safety and security of our organisation, clients, users or others.

Where complete deletion is not legally or technically possible, we may restrict access to the information, securely archive it, anonymise it or retain only the minimum information necessary for the applicable purpose.

Information may also remain temporarily within secure backups until those backups are overwritten or deleted in accordance with our standard retention procedures. Such backup information will not be used for active marketing or ordinary business purposes.

Withdrawal of Consent and Marketing Opt-Out

You may withdraw your consent to marketing communications without requesting deletion of all your personal data.

To stop receiving WhatsApp marketing messages, reply “STOP” or “UNSUBSCRIBE” to the relevant conversation or contact us using the details provided in this Privacy Policy.

We may retain a limited suppression record, such as your mobile number and opt-out date, to ensure that you are not unintentionally added back to future marketing campaigns. This record will be used only to respect and document your communication preference.

Your Consent

By using our services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.

Additional Information for Indian Users

In accordance with the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

We comply with all applicable Indian data protection laws
We implement reasonable security practices and procedures
We have appointed a Grievance Officer to address any privacy concerns

Complaints will be resolved within 30 days from the date of receipt.